Our parcels are delivered by UPS (‘standard’ service, within 5 working days from the time the order is shipped.
For remote areas 7 working days may be needed.
Orders are processed Monday to Friday and usually dispatched by the next working day, after payment confirmation.
As soon as your order is given to the courier, you will receive an email with the tracking number: by clicking on it, you will be redirected to the UPS website and will be able to view the status of your delivery.
You will also be able to check your delivery progress at any time in the My Profile section, Order status, by clicking on the tracking number.
The courier does not deliver on Saturdays and Sundays.
Deliveries may take longer around public holiday dates:
If you are absent at the time of delivery the courier will do one of the following actions, depending on your area:
- He will leave a slip near your doorbell or postbox with information on how to book a new delivery.
- He will leave your parcel at an authorized collection center. In this case, UPS will also leave a slip with the delivery details: you will thus be able to view the address and opening times of the collection center where you can collect your parcel on the UPS website, as well as the last possible collection date. After this date, the item will be returned to us.
We advise you to regularly monitor the status of your delivery, as you may not immediately see the attempted delivery slip if you were absent, or the courier may not be able to deliver for other reasons.